Business Process Outsourcing

Our Service
Business Process Outsourcing
Business Process Outsourcing
Implementing and driving business process and customer experience outsourcing from Malaysia to Southeast Asia.
We will support your business expansion in Southeast Asia together as inside sales consulting and delivery firm.

TK International's BPO services enable effective business process outsourcing, meet and exceed client expectations


・Market Research
・Potential Customer Approach
・Partner Development
・Cold-call by outbound
・Lead Generation and Nurturing
・Proposal, Closing Leads, etc
Inside Sales service
Inside Sales service
Experienced and multilingual inside sales team
Inside Sales Consulting Service
- Analysis( activity ,segmentation , etc.)
- Sales Management model design
- Campaign planning and management
- Communication Design


Inside Sales Outsourcing Service
- Tele Sales / Tele Marketing
- Direct Marketing (Email, Direct Mail)
- Web Marketing
- System Operation & Data Management


System Solution
- Developed own cloud Solution(Funnel Navigator)
- Salesforce.com & Force.com implementation
Remote Work Assist
Remote Work Assist
Support Remote Work in Malaysia
TK International supports the introduction and operation of remote work.

Service of Remote Work Assist
1. Conveying information and conducting interview survey to business partners
2. Sales activities to existing and prospective customers
3. Communication to employees
4. Operation of webinars and web-meetings

1.Conveying information and conducting interview survey to business partners
Communicating with customers, suppliers and dealers on behalf of companies that have many customers and are unable to contact in a timely manner with their own employees. To conduct interviews and surveys are also available.

2.Sales activities to existing and prospective customers
Communicate with existing customers and following up prospective customers on behalf of the company's sales representatives. Set targets (KPIs) and perform sales activities to achieve it.

3.Communication to employees
Communicate with individual employees on behalf of the company's management or HR staff which is difficult to do by email such as interviews and surveys followed by the inquiry list.

4.Operation of webinars and web-meetings
Hold online seminars, lectures and both external and internal meetings. End-to-end service of the event, from announcement, registration of participants, program moderating, conducting survey to distributing recorded videos.

The contents of "Remote Work Assist
 ・Overall design of remote work activities
 ・Create call script and target list
 ・Conduct outbound calls
 ・Support for webinars and web meetings
 ・Making reports and progress updates

 Language
English, Malay, Japanese

 Cost
Setup fee:From RM1,000~
Outsourcing service fee:From RM1,000~